Last Updated: 01-Jan-2025

Privacy Policy

Valley Online Solutions (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, store, and protect your data when you access or use our website and services.

1. Information We Collect

• First Name and Last Name
• Mobile Number and Email Address
• Username and account details
• Vehicle and document-related information (DL, RC, etc.)
• Payment transaction references (we do not store bank or UPI details)

2. Use of Information

Your information is used strictly for:

• Providing and managing our services
• Creating and maintaining agent accounts
• Payment verification and wallet management
• Customer support and service communication
• Fraud prevention and platform security
• Legal and regulatory compliance

3. Data Security

We apply reasonable technical and administrative safeguards to protect user data. However, no online transmission or storage system is completely secure, and absolute security cannot be guaranteed.

4. Sharing of Information

We do not sell, rent, or trade your personal information. Data may only be shared with trusted service partners or legal authorities when required by law.

5. User Responsibility

• Keep login credentials confidential
• Provide accurate and genuine information
• All activities performed through the user account are the user’s responsibility

6. Policy Updates

Valley Online Solutions reserves the right to modify this Privacy Policy at any time. Updates will be effective immediately after being posted on this page.

Terms & Conditions

1. Platform Usage

This platform is intended for authorized agents only. Any illegal, fraudulent, or unauthorized use of the platform is strictly prohibited.

2. Payments & Wallet Policy

• Wallet balance is non-refundable unless explicitly stated
• Refunds, if applicable, are subject to individual service policies
• We are not responsible for payment failures caused by user error or third-party issues

3. Service Delivery

Some services are manual and may take additional processing time. API-based services depend on third-party providers and may experience delays.

4. Account Suspension or Termination

Valley Online Solutions reserves the right to suspend or terminate any account without prior notice if fraud, misuse, or violation of these terms is detected.

5. Limitation of Liability

We shall not be held responsible for government portal delays, third-party API downtime, or incorrect information provided by users.

6. Acceptance of Terms

By registering and using this platform, you confirm that you have read, understood, and agreed to these Privacy Policy and Terms & Conditions.